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Returns & Guarantees

Seychelle Ltd Product Return Policy

We hope that you will enjoy your new purchase and find that it is satisfactory in every way. Customer satisfaction is very important to us. If you believe that there is a defect in the product, or if you are dissatisfied with your purchase, Seychelle Ltd offers a generous return policy.

Return Policy - First 90 Days

You may return your purchase for an exchange or a full refund.
Please let us know if you would like a replacement product or a refund.
We do not pay for shipping charges needed to return the product to us.
We do pay for the shipping charges to send a new product to you if you request a replacement.

Return Policy - After 90 Days refunds or replacements are at the discretion of Seychelle Ltd.

Please email us and explain the problem. Let us know if you would like a replacement product or a refund.
We will then contact you to let you know if the replacement or refund has been authorised.
We do not pay for shipping charges needed to return the product to us.
We do pay for the shipping charges to send a new product to you if you request a replacement.

Our Manufacturer's Guarantee

The Manufacturer warrants the portable water filtration system to the consumer for the period of 90 days from the date of purchase, when used in accordance with manufacturer’s instructions. If you feel there is a defect with the product please contact us through our Contact Us page. This 90 day guarantee does not cover improper use, or maintenance, or premature clogging by overly turbid water.

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